Your Go-To Resource for Common Questions
- What shipping carriers do you use?
- We use FedEx, USPS, and Local Freight Companies for delivery.
- Is shipping free for all orders?
- Yes, We offer free shipping for all orders .
- How long will it take to receive my order?
- Our delivery time is 4 to 6 business days.
- Can I track my order?
- Yes, you can track your order using the tracking number provided once your order is shipped. You may track it after 24 hours of shipment on Track your Order page.
- What should I do if my parcel hasn’t arrived?
- Once your order is dispatched, we’ll send a Shipping Confirmation email containing your tracking number. You can manually enter the tracking number on the carrier's website for real-time updates on your shipment.
- What happens if no one is home to receive the delivery?
- The courier will attempt delivery twice. If both attempts fail, you are responsible for picking up the parcel from the nearest courier office.
- Can I cancel my order after it has been shipped?
- No, once an order is shipped, it cannot be canceled. You will need to wait for delivery and then follow the return process.
- How do I return an item?
- Email us at support@islootechusa.com with a return request within 30 days of delivery.
- Can I return used products?
- Used products are not returnable.
BBB Accredited & Verified Business
We’re a Better Business Bureau (BBB) Accredited Business, recognized for our transparency, trust, and dedication to customer satisfaction.
Member of the North American Sauna Society
We are proud members of the North American Sauna Society, committed to promoting authentic, high-quality sauna experiences.
Contact Us
+1 (651) 655 9077
support@islootechusa.com
Monday to Friday: 9 AM - 5 PM EST
Isloo Tech Usa is operated by ISLOO TECH USA LLP, a company registered in the United States
Company Number: 99-1804653
Address: 12961 Coral Sea Ct NE
Blaine, MN 55449, United States